How to process a Wolsey Lodges Voucher

There are over £16,000 worth of Wolsey Lodges Vouchers in circulation, all waiting to be redeemed. The next lodge to presented with a voucher could well be you.

To process a voucher: Guests should specify when they book that they will be paying with vouchers but whether they warn you or not the process is the same.

• check the voucher is within its two-year validity period.
• simply photograph or scan in the voucher(s)
• clearly showing the serial number(s) and the name of your lodge and email the image(s) to Nicola at admin@wolseylodges.com for immediate redemption.

Partial use of voucher value:

Confusion can arise when guests want to use some – but not all – of the voucher to pay for accommodation. Here a trusty ballpoint pen is your friend. Simply write on the voucher how much the guest wishes to redeem and how much remains unused. However much is being redeemed clearly show your lodge name so Ros knows who to credit.

Redeem before stay

Guests are told clearly they need  to state on booking if they intend to pay with vouchers, produce a physical printout for redemption, and do this on arrival not departure. Older vouchers may not make this explicit, in which case you need to make sure the guest emails you the voucher directly. This will at least give you a pdf to forward to Nicola, and provide an accurate record of the all-important voucher number.

No Printed Voucher?

Sometimes there just isn’t a printed voucher. In this age where tickets and boarding passes are routinely stored on devices some guests expect to be able just to show you their vouchers on their telephones – and offer only a glimpse at that. When this happens on checkout it can introduce stress. There are two options here. Easiest is to persuade the guest to email their voucher direct to admin@wolseylodges.com, making clear which Lodge gets the credit. Alternatively get the guest to email you the voucher: then you can check receipt, print it out or forward directly.

The more vouchers in circulation the better. These will encourage new and existing clients to discover the Wolsey Lodge experience.